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Icon Lens – Refund & Returns Policy

We want you to love your purchase. This policy explains how returns, exchanges, and refunds work at Icon Lens.

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1. Return Window

Most items may be returned within 30 days of delivery. To be eligible, items must be unused, in original condition, and in the original packaging with all tags and accessories included.

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2. Non‑Returnable Items

  • Final sale items and gift cards.

  • Custom or prescription lenses and personalized products.

  • Items showing signs of wear, damage, or alteration not due to our error.

 

3. Damages & Issues

Please inspect your order upon receipt. If an item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

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4. How to Start a Return

  1. Email us at [your email] with your order number, item(s), and reason for return.

  2. We will provide return instructions and, if approved, a return authorization.

  3. Ship the item back using a trackable method. Unless the return is due to our error, return shipping costs are your responsibility.

 

5. Exchanges

For the fastest service, return the item for a refund and place a new order for the desired item. Where inventory allows, we may offer direct exchanges.

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6. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds are issued to the original payment method. Processing times depend on your bank or card issuer.

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7. Late or Missing Refunds

  1. Check your bank account again and contact your credit card company.

  2. It may take some time before your refund is officially posted.

  3. If you have done all of this and still have not received your refund, please contact us.

 

8. Restocking & Return Condition

We reserve the right to refuse returns that do not meet the conditions of this policy or to charge a reasonable restocking fee where permitted by law.

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9. Shipping Costs & Risk of Loss

Original shipping costs are non‑refundable unless the return is due to our error. You are responsible for items until they are received by us; please use a trackable shipping service and ensure the package where appropriate.

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10. Contact Us

Icon Lens
Email: Iconlensecanada@gmail.com

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